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We will gladly replace or refund any bottle of wine purchased from Silver Creek Wine that is damaged, flawed, or otherwise deemed to be unsatisfactory. To receive a refund or replacement please contact us within 14 days of purchase.
Please send an email to firstname.lastname@example.org to arrange for the refund of replacement of a corked or otherwise flawed product.
Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or replacement.
Additional non-returnable items:
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to us without prior authorization.
Refunds (if applicable)
Once your refund is requested we will send you an email to notify you that we have received your request. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
Depending on where you live, the time it may take for your replacement product to reach you, may vary.